
Customer Success Executive
- On-site
- Bayan Lepas, Pulau Pinang, Malaysia
- MYR 3,500 per month
- Customer Experience - Customer Success
Job description
Fueled by a passion for digital transformation? Desire for a space where challenges & success thrive in the realm of speed & innovation? Feel like you can achieve more, but is handicapped by the current environment?
IF SO, we would like to talk to YOU.
As a Customer Success Support, you will be the primary point of contact for our customers, ensuring their success and satisfaction with our software solutions. Also, tasks include resolve issues, provide guidance, and maintain strong relationships with our valued clients.
Responsibilities
Serve as the first line of support for customer inquiries via email, chat, and phone, ensuring timely and accurate responses.
Troubleshoot technical issues and collaborate with our development team to resolve them promptly.
Onboard new customers, conduct training sessions, and provide ongoing education and best practices to ensure successful adoption of our software.
Proactively monitor customer usage and engagement, identifying opportunities to enhance their experience and drive retention.
Document and track customer interactions and feedback to contribute to product improvements and enhancements.
Advocate for customers internally, providing insights and feedback to cross-functional teams to continuously improve our products and services.
Assist in creating customer support documentation and knowledge base articles.
Contribute to the development of an AI chatbot to enhance and automate first-line customer support.
Remuneration & Perks:
Work Environment/ Culture
Open spaces and open-mindedness
Dynamic, young and vibrant
Lean operation – no red tape, swift decision-making
Flexibility in career progression – freely move between different positions based on personal performance and passion
High conversion rate from intern to full-time employee
Casual workwear
Free-flow snacks in pantry
Compensation & Benefits
Fast-track promotions and above industry-norm compensation for top performers
Medical insurance
Subsidy in laptop of your choice
Transport allowance
One-off equipment allowance
Flexibility in leave policy
Carry forward - up to 40 days
Credit leave - for PH falls on weekends
Job requirements
Must-have:
Bachelor’s Degree / Professional Degree / Master's Degree in Computer Science, Software Engineering, Data Analytics, or related fields
Fresh grads/ experienced candidates are welcomed to apply
Proficient in English & Mandarin
Great to have:
Excellent troubleshooting & problem-solving skills
Ability to work independently & collaboratively
Ability to work cross-functionally with other teams
Outstanding interpersonal communication skills
Strong curiosity & desire to learn
or
All done!
Your application has been successfully submitted!